How to order 
Technical Problems 
Satisfaction Guarantee 
Shipping Policies
Returns

How to Order
Browse our menu by category, on the left, or use the search to be more specific, in the upper right corner. You will notice many great products, sales and deals. Click the Purchase button to buy the product you've decided on. You will see in your shopping basket and the item you want to purchase. At this point you may continue shopping by using the back button on your browser or the menu to the left. (You must accept our cookies on your computer to purchase more than one item, other wise only one item at a time will load into your shopping basket.) When you are ready to check out you can get back to you shopping basket at any time with the Check Out button in the menu on the left. When in your shopping basket if you want more than one of any item, adjust the number and recalculate the page (using the recalculate button.) If the item just wasn't what you wanted, click the remove box and the item will be automatically be removed. Ready to check out? Press the Checkout button and move on to the next page. (You are now on a secured server) Enter your information into the form as it requests. When you choose your state in the state field you will need to let the page refresh, please wait for this to happen before continuing. Sales tax is addded to shipments going to Utah only ( 6.25% sales tax.) Notice the required fields and please fill them in. Your e-mail address is for sale purposes only and will not go on any mailing list unless you request it by checking the check box. Look over your form to make sure it is correct, then submit it. A printable receipt will then come up for your records. (please print)  Any personal information we obtain will be kept private.
Order Confirmation
Once your order has been accepted you will receive an e-mail confirmation (as long as you have given us your e-mail address) and your order will be processed within the next 48 hours. Weekend orders will be confirmed on the following Monday. If the item will be delayed in shipping, you will be notified. If the item is no longer available we will notify you of any substitutes for an alternate decisions ( We will not ship substitutes without your approval). We will not charge your credit card until within 48 hours of shipping the product. (For special orders or orders shipped direct from factories, the card is charged when the order is placed with the factory). For more questions about orders please Contact Us.
Phone or Mail Orders
You may call in your order xxx-xxx-xxxx (United States only). You may also mail in your order using a cashiers check, money order or personal check (US funds only) Checks take a little longer to process so give your self extra time if ordering by check.. We accept checks for regular price items only. Sale items, Special priced items can only be ordered by credit card over the internet or by phone.
Sales Tax
Superior Shine charges sales tax only on orders shipped to Utah. Orders shipped to other states will not be charged tax. The tax rate may change from time to time but is 6.25% as of 9-99.
Payment Method
Superior Shine accepts MasterCard, Visa, Discover, American Express and certified checks, money orders, or personal checks. We cannot reserve products, so if you pay by check you run the risk of us being out of stock. We do not ship rush or expedited shipments on orders paid by check.

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Technical Problems
If you have a problem with the shopping basket or checkout, you may try exiting out, re-booting your computer and doing it again. We have found most problems are cured by this procedure. See our FAQ page for some examples we have encountered that may help you. Or call us at xxx-xxx-xxxx and we can do your purchase by phone. We do our best to help. Please call if your would rather purchase by phone.

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Superior Shine's Satisfaction Guarantee (Warranty)
Our mission statement is See FAQ page for answers to common questions about warranties.

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Shipping Policies & Prices
Charges
Orders up to $35.00 are charged $5.00
Orders $35.01 and up are charged $7.50
Optional 3rd day will be an additional $8.00 (3 to 4 business days)
Optional 2nd day air will be an additional $15.00 (2 to 3 business days)
These shipping prices are UPS ground or air, in the Continental United States only.
Alaska and Hawaii will be charged the 2nd day charges.
Shipments to Puerto Rico will be charged additional freight. E-mail or Call xxx-xxx-xxxx for a shipping total to Puerto Rico.
Please list your street address as UPS does not deliver to PO Boxes. 
We can not ship to International Addresses outside the USA.
Large or oversized shipments will be charged our actual freight costs - We will notify you via E-mail or by phone for your approval if we need to charge additional shipping. Call xxx-xxx-xxxx for price quote (for faster delivery,) ,) if you are uncertain whether your order will include extra charges.

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Returns Policy
First quality items
you can send it back. Refund Tender
If your purchase was made with a credit card, the refund will be issued to your card. If made by check or money order, we will issue a refund check, which will come to you by mail. See FAQ page for answers to common questions about returns.